CUSTOMER INFORMATION CENTER

(951) 565-5002

Kindness Counts

A safe and welcoming ride for everyone!

Kindness Counts is RTA’s community-centered approach to riding together. By leading with respect, shared responsibility and pride in our community, we can all help make every ride a positive experience.

Request a Campaign Starter Toolkit for Your Agency

The 5 P’s – How We Ride Together

A great ride starts with simple actions. The 5 P’s are friendly reminders that help everyone feel comfortable, safe and welcome when riding with RTA.

 

Be kind—the vibe you bring on the bus matters.



A clean bus is a happy bus – leave it better than you found it.

 

A smooth ride starts with simple steps—have your fare ready and follow the flow.



Save food, drinks and loud music or loud conversation for off the bus.

Kindness Counts P5 Icons 05 Penalty



Not following the rules may affect your ride.

Our Commitment to Our Riders

At RTA, kindness starts with us. We are committed to creating a transit system rooted in respect, safety and community pride.

  1. Treating everyone on board with dignity and respect
  2. Making rides accessible, safe and welcoming for all
  3. Encouraging kindness and courtesy on every ride
  4. Helping build trust across the region

Rider Expectations

Shared expectations help create a better experience for everyone. Learning the 5P’s and understanding what’s expected helps keep rides safe, smooth, and welcoming.

View the Rider Code of Conduct

What is your Kindness Counts story? We would love to hear it!

Did someone brighten your day on an RTA ride? Did an operator go above and beyond? Share your story or recognize an operator who made your ride better.

By checking this box, I give permission for my story to be collected, stored and used by RTA. I understand that this may include use in the Agency’s newsletters, public platforms and marketing materials. We will discuss with you prior to use, and the content may be edited. *

Thank you for sharing your story with us!

 

The world seems to be moving faster and faster, but it’s the small things and simple moments that matter most.

 

Kindness Counts and we appreciate you!

Resources and Quicklinks

Rider Code of Conduct

Safety and Security

Contact Customer Information Center