On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested bus stop within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects bus stops within the microtransit zone. Trips can be scheduled through the GoMicro app, website or by phone when the ride is needed or up to seven days in advance.

Service is provided in a vehicle that will make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone.

GoMicro is an on-demand ridesharing app that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro is an easy way to schedule and track trips in real-time. Trips are booked on-demand in real-time so you can get to your destination quicker.

GoMicro can be booked by downloading the GoMicro app on the Google Play store or the Apple App store, through the GoMicro webpage or by calling (951) 633-2629. Customers need to set up an account using their name, phone number and email address. 

Follow these easy steps:

• Download the GoMicro app and create an account.
• Choose your pick-up and drop-off locations.
• Select the day and time you want to ride. You can book your trip up to seven days in advance.
• Let us know if anyone will be riding with you and if you will have a bicycle or be using a wheelchair.
• Fares are the same as your local bus service. Pick your fare type and pay on the bus with cash, your bus pass or mobile pass using the GoMobile app.
• Now just meet the bus and we’ll quickly get you where you want to go!

Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.

You have the option to book for multiple days with the same pick-up and drop-off schedule.

Rider no-shows and cancellations affect service availability for all riders. Automatic booking limitations lower cancellation and no-show rates by identifying users with high rates and limiting the number of rides they can book at a time. If you have a high rate of cancelled and/or no-show rides, this feature may impact you. We look at rides booked in the past 30 days, and if the percentage cancelled or no-showed is above 30%, those riders may see booking limits imposed. We don’t count rides that are cancelled or no-showed when our system has identified that the pick-up or drop-off will be late. Riders identified as having a high rate of cancelled and no-showed rides will be limited to booking four rides at a time, and up to two days in advance.

All stops are identified in the GoMicro app, Google maps and map on the webpage.

GoMicro operates Monday through Friday, 6:30 a.m. to 6:30.p.m. and Saturday and Sunday, 7 a.m. to 7 p.m. To help you book your trip, the GoMicro reservation center is open one hour before and after buses operate. GoMicro does not operate and the reservation center is closed on major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Wait times may vary, especially during peak hours.

When you book your trip, the app will specify a pick-up time. We recommend you arrive at the bus stop you selected at least five minutes prior to your pick-up time. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 12 seconds. To stay on schedule, the vehicle will depart if you do not show up within the 12-second waiting period.

When you book a ride on GoMicro you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If for some reason you are not able to take the ride, we advise you to cancel as soon as possible. 

Rider no-shows and cancellations affect service availability for all riders. Automatic booking limitations lower cancellation and no-show rates by identifying users with high rates and limiting the number of rides they can book at a time. If you have a high rate of cancelled and/or no-show rides, this feature may impact you. We look at rides booked in the past 30 days, and if the percentage cancelled or no-showed is above 30%, those riders may see booking limits imposed. We don’t count rides that are cancelled or no-showed when our system has identified that the pick-up or drop-off will be late. Riders identified as having a high rate of cancelled and no-showed rides will be limited to booking four rides at a time, and up to two days in advance

You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride for your pick-up location or destination.

GoMicro vehicles have distinctive GoMicro logos, coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.

Customers may get picked up from any bus stop identified as a GoMicro stop in the defined zone.

GoMicro is an on-demand service and wait times are not expected to exceed 60 minutes. You may also book your trip up to seven days in advance.

No. This is an on-demand service which means you need to book your ride through the GoMicro app, GoMicro website or by calling the reservation center at (951) 633-2629.

Yes. The GoMicro app will allow you to track your ride in real time so you will know when your ride will be arriving. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app.

Call (951) 633-2629 to schedule your trip through the GoMicro reservation center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

When you book your trip you will pick your fare type and pay on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change.

Yes. When you book your trip let us know if anyone will be riding with you. Each person riding will pay a fare.

Service animals are always welcome, as required by law. All other pets must be secured in an enclosed carrier to board GoMicro.

Every GoMicro bus has a bicycle rack capable of handling at least two bikes with standard bike tires (maximum of 26” or 700 cm). Bikes are accepted on a first-come, first-served basis. Be sure to let your reservationist know you will be taking a bike, if booking over the phone. There will be an option to bring your bike when you book through the app or website. It is important to let us know to ensure there is enough room for your bike.

At this time there are no fees for no shows or ride cancellations.

Call Lost & Found at (951) 565-5000.

You can send any comments, concerns or questions within the app or web booking by navigating to the “Help” menu. Alternatively you can call customer service at (951) 565-5002 or email us at .