Declining ridership prompts service decrease to nearly all routes

Due to declining ridership triggered by the coronavirus pandemic, the Riverside Transit Agency (RTA) will, with few exceptions, begin running a slimmed-down version of service on par with its reduced Sunday schedule. The new schedule is expected to begin Sunday, April 5 or as soon as feasible and last an indefinite amount of time.

The move to seven-day-a-week Sunday service will affect most of RTA’s 47 routes, cutting service to roughly half of normalweekday service. RapidLink Gold Line, Route 19A, Route 26, Route 51 Crest Cruiser, Route 50 Jury Trolley, Route 55 Temecula Trolley, andCommuterLink Express routes 202, 210 and 217 will cease operations until further notice. The exceptions are CommuterLink Express routes 204, 205, 206 and 208, which will operate on reduced schedules.

The remaining routes will operate on a Sunday schedule, which essentially provides fewer trips and less frequency than regular weekday service. Dial-A-Ride, which is a reservation-only service for eligible seniors and disabled customers, will continue to operate at normal service levels.

Customers are encouraged to contact RTA’s Customer Information Center at (951) 565-5002, visit, sign up for iAlerts, or follow us on social media to stay informed about service adjustments. RTA’s administrative offices remain temporarily closed.

Over the past two weeks, RTA’s daily average ridership has dropped more than 65 percent due to businesses and schools closing and more people heeding warnings to stay home to stop the spread of the COVID-19. With dwindling customers, RTA is compelled to reduce service.

“RTA thanks its customers for being patient as we all work together to reduce the spread of the coronavirus and make sacrifices together that will eventually lead us back to normalcy,” said RTA Chair Bridgette Moore. “With public health orders restricting travel, we needed to make immediate changes. Our ridership has been significantly affected but we will continue to push forward and serve those who need us for essential travel.”

Because the Department of Homeland Security declared public transit and transit workers essential to the critical infrastructure, public transit agencies such as RTA remain open for business and continue to provide a vital service to those who need it most.

In an effort to help contain the spread of the coronavirus and to prioritize the safety of its customers and drivers, RTA is taking special care to maintain a clean environment aboard our buses, including the use of disinfectant on all areas with extra cleaning on high-touch areas (seats, seat backs, fare box, driver controls, handrails, etc.).

In addition, drivers have the option of wearing protective masks, goggles and rubber gloves, carrying Lysol wipes and disinfectants to wipe down to the bus. Any driver who isn’t feeling well, is instructed to stay home as a precaution. RTA is continually monitoring situational updates and following guidance from regional, state and national health organizations regarding the coronavirus pandemic.

In a related move, RTA will also postpone a routine service adjustment originally planned for early May. Click here for details by route.

RIVERSIDE, CA — March 26, 2020