Travel around Riverside County just got easier.


What is GoMobile?

GoMobile is the Riverside Transit Agency official transit app and your partner for riding the bus. GoMobile is an all-in-one mobile app where you can buy passes, pay your fare on your phone, plan your trip, view estimated bus arrival times and get service alerts. If your school is a U-Pass or Go-Pass partner, you will find your mobile pass on the app.

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Download the GoMobile App 

The GoMobile app is available on the Apple App Store and Google Play Store.

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GoMobile includes your new mobile ticketing app! Get RTA bus tickets and passes instantly on your phone. Download the new GoMobile app and follow the prompts to get 1-Ride, 1-Day, 7-Day and 30-Day passes. After you download the app, create an account and you're good to go!


State-of-the-Art Fareboxes

RTA traded its fareboxes for sleeker, faster, modern ones that offer more fare payment options. Our fareboxes now accept contactless tap-enabled credit and debit cards, Apple Pay and Google Pay and cash and coin. 

Mobile ticketing is now done on the GoMobile app. RTA bus passes are no longer available on Token Transit app and can only be purchased on the GoMobile app.
U-Pass and Go-Pass mobile passes are also only accessible on the GoMobile app.

 


Frequently Asked Questions

  • Why switch to a new app?

    GoMobile app is everything you need in one transit app. Whether you’re planning your trip, buying your fare or checking the next arrival of your bus, you can use the new GoMobile app for all your transit-riding needs.

  • Where can I get the GoMobile app?

    Search for “RTA GoMobile” in the Apple App Store or Google Play Store.

  • Which buses accept mobile ticketing?

    GoMobile mobile ticketing is accepted on all local and CommuterLink fixed route buses. GoMobile is not accepted on Dial-A-Ride.

  • Which RTA passes are available on GoMobile app?

    All 1-Ride, 1-Day, 7-Day, 30-Day, U-Pass and Go-Pass passes as well as promotional passes when available.

  • What forms of payment does GoMobile app accept?

    GoMobile accepts Visa, Mastercard and Discover.

  • What happens to my account if I lose my phone or get a new phone?

    Your account and payment information are linked to your phone number and email address. They are not linked to your physical phone. Any activated passes are linked to your physical phone. Logging in to your account with your phone number and email address on a new device with the same phone number will restore your payment information however activated passes will not appear. Contact RTA’s customer service at (951) 565-5002 for help transferring your passes.

  • What happens if I change my phone number?

    Your account and passes can be transferred to a new phone number. For help transferring your account contact RTA’s customer service at (951) 565-5002.

  • How do I purchase Senior, Disabled, Medicare, Veteran or Youth reduced fare tickets and passes?

    After you have created an account in the GoMobile App, contact RTA Pass Sales Department at (951) 565-5160 and provide the appropriate identification to have them available on your account. Below are the types of identification accepted.

    • Senior/Disabled/Medicare Passes: Provide documentation verifying that you are 60 years or older or are disabled. This is required only once every three years. RTA accepts your California driver’s license, California ID card, Medicare card, RTA-issued Senior ID, Disabled ID or ADA card.

    • Veteran Pass: Provide a copy of a valid U.S. Department of Veterans Affairs issued ID card, RTA-issued Veterans ID card or a U.S. Uniformed Services ID card indicating retired status.

    • Youth Pass: Provide documentation verifying you are age 18 or younger. A valid school-issued ID card which includes your name and school year, or an RTA issued Youth ID card, California driver’s license or California ID card are accepted.

    You must show the original ID each time you use a reduced fare pass.

    Documents may be faxed to (951) 565-5161, emailed to , or mailed to 1825 Third Street, Riverside, 92507 Attn: Pass Sales.

  • Can I request a refund?

    If you make a mistake when ordering and you have not activated the ticket or pass, contact the RTA Pass Sales Department at or (951) 565-5160 to see if a refund is available.

  • Once activated, how long do I have to use my 1-ride pass?

    All 1-ride passes expire in 30 minutes from the time of activation or when activated on the bus.

  • How do I know if my pass is active?

    Active passes will be displayed under “My Passes,” which immediately appears when the GoMobile app is opened.

  • Is there a record of expired passes?

    Yes, you can view a log of your past actions by selecting “My Passes” then “Activity History.” There will be a new entry every time you use a pass.

  • What if my battery dies while my pass is active?

    You are responsible for keeping your phone charged while using your pass. Free USB charging ports are available on all RTA buses. Refunds will not be issued if your phone’s battery dies while your pass is active.

  • Is my credit card information secure?

    All personal and credit card information is securely stored using GoMobile’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

  • I don’t have a credit or debit card. Can I use cash or a check to pay for and load passes to my account?

    Yes, you can credit your account with cash or a check at RTA’s business office located at 1825 Third Street in Riverside.

  • I need help with the app! Who can help me?

    If you have questions or experience any technical issues with the app, please contact RTA customer service at (951) 565-5002.

GoMicro is RTA’s on-demand service that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro provides an easy way to schedule and track trips in real-time. Book your trips in the app for an easy way to get around without having to transfer if you’re traveling within the zone. Trips can be booked in real-time so you can get to your destination quicker.

On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time is a maximum of 60 minutes from time of reservation to time of pickup from your requested location within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects stops within the microtransit zone. 

Service is provided in vehicles that make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone. GoMicro uses minibuses to help you travel with ease. GoMicro vehicles are ADA-friendly and seat up to 12 passengers. Bike racks and free Wi-Fi are available on all of the vehicles.

GoMicro operates Monday through Friday, 6:30 a.m. - 6:30 p.m. and Saturday and Sunday, 7 a.m. -7 p.m. To help you book your trip, the GoMicro reservation center opens one hour before and after buses operate.


GoMicro Service Zone

The GoMicro service zone covers portions of Hemet and San Jacinto. 

DOWNLOAD THE GOMICRO SERVICE ZONE PDF

Popular destinations include:

  • Hemet Valley Mall
  • Mt. San Jacinto College
  • Soboba Casino Resort
  • Hemet Global Medical Center
  • Walmart Supercenter
  • Hemet High School
  • San Jacinto High School
  • And many, many more.

Trips beginning and ending at Route 28 or Route 44 stops must use those routes and cannot be booked on GoMicro. 

DOWNLOAD THE ROUTE 44 MAP AND SCHEDULE

DOWNLOAD THE ROUTE 28 MAP AND SCHEDULE


Book Rides on the GoMicro App 

The GoMicro app is available on the Apple App Store and Google Play Store. You can book rides for up to seven days in advance. You can also check on your ride and receive trip updates. And when you book your trip on the app you can receive walking directions to your stop and can track in real-time the arrival of your bus.

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How GoMicro Works

GoMicro rides can be booked by downloading the GoMicro app, through the GoMicro webpage or by calling (951) 633-2629. Customers needs to set up an account using their name, phone number and email address. Follow these easy steps:

  1. Download the GoMicro app and create an account.
  2. Choose your pick-up and drop-off locations.
  3. Select the day and time you want to ride. You can book your trip up to seven days in advance.
  4. Let us know if anyone will be riding with you and if you will have a bicycle or be using a wheelchair.
  5. Fares are the same as your local bus service. Pick your fare type and pay on the bus with cash, your bus pass or mobile pass using the GoMobile app.
  6. Now just meet the bus and we’ll quickly get you where you want to go!

GoMicro Fares

Fares are the same as your local bus service as noted below.

  • General: $1.75
  • Age 18 and younger: $1.75
  • Age 60 and over: 75 cents
  • Disabled persons: 75 cents
  • Veterans: 75 cents
  • College U-Pass and Go-Pass: Free

   


GoMicro FAQs

  • What is an on-demand rideshare service?

    On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested bus stop within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects bus stops within the microtransit zone. Trips can be scheduled through the GoMicro app, website or by phone when the ride is needed or up to seven days in advance.

    Service is provided in a vehicle that will make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone.

  • What is GoMicro?

    GoMicro is an on-demand ridesharing app that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro is an easy way to schedule and track trips in real-time. Trips are booked on-demand in real-time so you can get to your destination quicker.

  • How do I book a GoMicro trip?

    GoMicro can be booked by downloading the GoMicro app on the Google Play store or the Apple App store, through the GoMicro webpage or by calling (951) 633-2629. Customers need to set up an account using their name, phone number and email address. 

    Follow these easy steps:

    • Download the GoMicro app and create an account.
    • Choose your pick-up and drop-off locations.
    • Select the day and time you want to ride. You can book your trip up to seven days in advance.
    • Let us know if anyone will be riding with you and if you will have a bicycle or be using a wheelchair.
    • Fares are the same as your local bus service. Pick your fare type and pay on the bus with cash, your bus pass or mobile pass using the GoMobile app.
    • Now just meet the bus and we’ll quickly get you where you want to go!
  • How do I book in advance?

    Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.

    You have the option to book for multiple days with the same pick-up and drop-off schedule.

  • What are automatic booking limitations?

    Rider no-shows and cancellations affect service availability for all riders. Automatic booking limitations lower cancellation and no-show rates by identifying users with high rates and limiting the number of rides they can book at a time. If you have a high rate of cancelled and/or no-show rides, this feature may impact you. We look at rides booked in the past 30 days, and if the percentage cancelled and/or no-showed is 25% or higher, those riders may see booking limits imposed. We don’t count rides that are cancelled or no-showed when our system has identified that the pick-up or drop-off will be late. Riders with ten or more no-shows and/or late cancellations will be limited to booking four rides at a time, and up to two days in advance.

  • How can I find out where I can go using GoMicro?

    All stops are identified in the GoMicro app, Google maps and map on the webpage.

  • What are the hours for the GoMicro service?

    GoMicro operates Monday through Friday, 6:30 a.m. to 6:30.p.m. and Saturday and Sunday, 7 a.m. to 7 p.m. To help you book your trip, the GoMicro reservation center is open one hour before and after buses operate. GoMicro does not operate and the reservation center is closed on major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

  • What is the expected wait time for my GoMicro pick-up?

    Wait times may vary, especially during peak hours.

  • How do I know when a driver will pick me up?

    When you book your trip, the app will specify a pick-up time. We recommend you arrive at the bus stop you selected at least five minutes prior to your pick-up time. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

  • How long will the driver wait for me?

    You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 12 seconds. To stay on schedule, the vehicle will depart if you do not show up within the 12-second waiting period.

  • What if I cancel or do not show for my ride?

    When you book a ride on GoMicro you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If for some reason you are not able to take the ride, we advise you to cancel as soon as possible. 

    Rider no-shows and cancellations affect service availability for all riders. Automatic booking limitations lower cancellation and no-show rates by identifying users with high rates and limiting the number of rides they can book at a time. If you have a high rate of cancelled and/or no-show rides, this feature may impact you. We look at rides booked in the past 30 days, and if the percentage of cancelled and/or no-showed is above 25%, those riders may see booking limits imposed. We don’t count rides that are cancelled or no-showed when our system has identified that the pick-up or drop-off will be late. Riders with ten or more no-shows and/or late cancellations will be limited to booking four rides at a time, and up to two days in advance

  • Can I change my pick-up location or destination?

    You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride for your pick-up location or destination.

  • How will I recognize my GoMicro ride?

    GoMicro vehicles have distinctive GoMicro logos, coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.

  • Where can I get picked up by GoMicro?

    Customers may get picked up from any bus stop identified as a GoMicro stop in the defined zone.

  • When should I book my GoMicro trip? Can I book in advance?

    GoMicro is an on-demand service and wait times are not expected to exceed 60 minutes. You may also book your trip up to seven days in advance.

  • Can I hop on a GoMicro bus at any time?

    No. This is an on-demand service which means you need to book your ride through the GoMicro app, GoMicro website or by calling the reservation center at (951) 633-2629.

  • Can I track my GoMicro pick-up in real time?

    Yes. The GoMicro app will allow you to track your ride in real time so you will know when your ride will be arriving. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app.

  • What if I don’t have a smartphone?

    Call (951) 633-2629 to schedule your trip through the GoMicro reservation center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

  • How do I pay the GoMicro fare?

    When you book your trip you will pick your fare type and pay on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change.

  • Can I share my GoMicro trip with my spouse or friends?

    Yes. When you book your trip let us know if anyone will be riding with you. Each person riding will pay a fare.

  • What if I am traveling with a service animal or pet?

    Service animals are always welcome, as required by law. All other pets must be secured in an enclosed carrier to board GoMicro.

  • Can I take my bike?

    Every GoMicro bus has a bicycle rack capable of handling at least two bikes with standard bike tires (maximum of 26” or 700 cm). Bikes are accepted on a first-come, first-served basis. Be sure to let your reservationist know you will be taking a bike, if booking over the phone. There will be an option to bring your bike when you book through the app or website. It is important to let us know to ensure there is enough room for your bike.

  • Are there any no show or cancellation fees?

    At this time there are no fees for no shows or ride cancellations.

  • What if I leave something on the bus?

    Call Lost & Found at (951) 565-5000.

  • What if I have comments, concerns, or questions about GoMicro?

    You can send any comments, concerns or questions within the app or web booking by navigating to the “Help” menu. Alternatively you can call customer service at (951) 565-5002 or email us at .