In light of the coronavirus pandemic, RTA is working hard to maintain strong service and healthy conditions aboard our buses. We recommend checking our website daily for service updates as your travel plans could be affected by temporary route and trip suspensions. Thank you for your patience as we work together for a common goal of resuming normal service. See below to learn more about service adjustments, what we are doing to keep you safe and what you can do to stay healthy.
Some routes and trips are being suspended due to implications of the coronavirus pandemic. Some of those changes are occurring on an hourly basis so it’s important to stay connected as much as possible. Get the latest updates by viewing Rider Alerts, signing up for iAlerts, or checking us out on Facebook or Twitter.
NEW BOARDING POLICY NOW IN EFFECT
In an effort to protect the health of our valued customers, RTA has switched to rear-door boarding on our larger buses as we work to reduce the spread of COVID-19. That means customers must board and exit using the REAR door of the bus. Customers with mobility devices or those who need assistance can continue to use the front door.
- Customers must board and exit the bus using the REAR door.
- Customers with mobility devices or those needing boarding assistance can use the front door.
- Fares will continue to be honored.
- Customers riding smaller buses and Dial-A-Ride vehicles will continue to board from the front.
RTA continues to encourage all passengers and employees to utilize everyday methods to prevent the spread of germs recommended by the CDC and Riverside County Public Health Department.
- Effectively washing hands
- Covering coughing or sneezing
- Avoiding contact with sick individuals
- During this time of increased public health awareness, we ask passengers to avoid using public transit if they believe they are ill.
RTA TO REDUCE SERVICE TO MOSTLY SUNDAY LEVELS
Due to declining ridership triggered by the coronavirus pandemic, RTA will begin running a slimmed-down version of service on par with its reduced Sunday schedule. The new schedule will begin Sunday, April 5 and last an indefinite amount of time. The move to seven-day-a-week Sunday service will affect most of RTA’s 47 routes. Below details which routes are affected with links to schedules. If you have any questions, please contact the Customer Information Center at (951) 565-5002.
RTA’S RECEPTION AREA IS CLOSED
In response to the coronavirus pandemic, RTA’s reception area remains closed.
- For route and schedule information, call our Customer Information Center at (951) 565-5002 weekdays from 6 a.m. to 10 p.m. or weekends from 8 a.m. to 10 p.m.
- For bus pass information, call (951) 565-5002 or visit the Fares & Passes page on our website. The nearest pass outlet to our Riverside office is Friendly Liquor, 3962 University Avenue, (951) 787-9224. You can also download mobile bus passes on the Token Transit app.
- For lost and found, please call (951) 565-5000.
WHAT ARE WE DOING
In an effort to help contain the spread of the coronavirus and to prioritize the safety of our customers and staff, RTA is taking several precautionary measures. We are taking special care to maintain a clean environment aboard our buses, including the use of disinfectant on areas that are commonly touched (seat backs, fare box, driver controls, handrails, etc.). RTA is also monitoring situational updates and following guidance from regional, state and national health organizations regarding the coronavirus pandemic. Please know that your safety is our number-one priority. While some businesses and schools may be closed, RTA remains in service for our valued customers who rely on us for access to food, jobs and other essential resources.
WHAT YOU CAN DO
The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
ABOUT THE CORONAVIRUS
According to the Centers for Disease Control (CDC) website, coronavirus is a respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States. RTA is monitoring situational updates and guidance from the Center for Disease Control, the California Department of Health and the County of Riverside to stay on top of the situation.
Where else can I go for additional information on the coronavirus?
- Global – World Health Organization
- Federal – Occupational Safety and Health (OSHA), US Food and Drug Administration (FDA), US Department of Homeland Security (DHS), US Environmental Protection Agency (EPA)
- Domestic – Centers for Disease Control and Prevention
- State – California Department of Health
- Local – https://www.rivcoph.org/
Let’s work together to keep travel safe!
RTA remains in service for our valued customers who rely on us to access food, jobs and other essential resources. Safety is our number-one priority. That’s why RTA is taking special care to maintain a clean environment for our customers.
The coronavirus is a type of virus that can infect your nose, sinuses or upper throat. While it poses a serious health risk to people in the United States, there are measures RTA bus riders can take to stay healthy.