On March 23 the Riverside Transit Agency (RTA) will hold a public hearing for the Agency’s proposed Sustainable Service Plan Draft Service Recommendations. The hearing will be held at 2 p.m. at the RTA Board of Directors meeting at the County of Riverside Administrative Building, Board of Supervisors Chambers, 4080 Lemon Street, First Floor, in Riverside. Go to RiversideTransit.com for meeting details.
The Sustainable Service Plan Draft Service Recommendations may be reviewed in person at RTA Headquarters, 1825 Third Street in Riverside, or online at www.RiversideTransit.com/ssp. Comments may be submitted at the March 23 Board meeting or by phone at (951) 565-5002, e-mail at or standard mail at 1825 Third Street, Riverside, CA 92507, attention Director of Planning.
Any person who requires a translation into a language other than English in order to participate in the meeting should contact RTA at (951) 565-5002 no fewer than two business days prior to this meeting to enable RTA to make reasonable arrangements to assure a translator at this meeting.
The Riverside Transit Agency is committed to providing non-discriminatory service and prohibits discrimination on the basis of race, color and national origin. To notify us of any perceived discrimination, please contact the Customer Information Center at (951) 565-5002.
The Riverside Transit Agency (RTA) is hosting open house meetings in-person and online to share service recommendations, including alignment and frequency changes for routes throughout the service area. Join us at our online or in-person public open house February 1 and 2 to learn more about RTA’s Sustainable Service Plan and provide valuable feedback that will help shape mobility for Riverside County. Visit www.riversidetransit.com/ssp for more information.
Riverside Transit Agency has strived to continue to provide valuable service to the residents and visitors of western Riverside County throughout the pandemic. With the reopening of businesses, return to in-person schooling and popular new fare promotions, RTA is experiencing the highest ridership since the pandemic, but this is still only 60% of pre-pandemic levels. RTA understands that where, when and how people travel has changed over the past two years and this project is an opportunity to realign RTA's service delivery with the mobility needs of the region. The Sustainable Service Plan will examine current routes, unmet travel needs, emerging travel patterns and evolving demands for service. That’s why we want to hear from you about your current travel needs and how RTA can improve to become a convenient option for your daily travel.
On January 8, RTA adjusted schedules to improve efficiencies and enhance connections with buses, trains and school schedules. RTA improved your travel experience with better connections, enhanced on-time performance and the introduction of the new Route 44; GoMicro, the on-demand microtransit service in the Hemet and San Jacinto area; and the new Route 56 connecting the Hunter Park Metrolink Station with UC Riverside.
AFFECTED ROUTES: 1, 3, 8, 9, 10, 12, 13, 14, 15, 16, 19, 20, 21, 22, 23, 24, 27, 28, 29, 30, 31, 32, 33, 41, 42, 44, 49, 51, 56, 61, 74, 79, 200, 204 and GoMicro.
GoMicro: RTA’s new on-demand service offers shared rides in the Hemet-San Jacinto area. Customers can board and exit a GoMicro bus at any existing RTA bus stop in the Hemet-San Jacinto microtransit zone. The service operates weekdays between 6:30 a.m. and 6:30 p.m. and weekends from 7 a.m. to 7 p.m. Customers can book rides on the GoMicro app, online at book.gomicro.rideco.com or by calling (951) 633-2629. For more information and to learn how to ride visit www.RiversideTransit.com/GoMicro.
ROUTE 1: The weekday schedule in both directions has been adjusted to maintain on-time performance, connections with other routes and overall efficiency. The westbound weekend trips departing UCR at Bannockburn at 8:45 a.m., 3:04 p.m. and 6:15 p.m. will depart at 8:49 a.m., 3:05 p.m. and 6:12 p.m., respectively. The westbound weekend trip departing UCR at Bannockburn at 4 p.m. has been discontinued. The eastbound weekend trips leaving Smith and Sixth at 10 a.m. and 10:57 a.m. will depart two minutes later at 10:02 a.m. and 10:59 a.m., respectively.
ROUTE 3: Weekday trips in both directions have undergone schedule changes to improve connections with area schools and Metrolink trains at the Riverside-Downtown Metrolink Station and Corona Transit Center.
ROUTE 8: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections with other routes.
ROUTE 9: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections with Route 22 at the Perris Station Transit Center. The southbound weekend trip departing Perris Station transit Center at 6:50 a.m. will depart at 6:45 a.m.
ROUTE 10: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections with other routes. A variety of weekend trips in both directions have undergone schedule changes to improve overall efficiency.
ROUTE 12: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections with other routes. Several weekend trips in both directions have undergone schedule changes to improve overall efficiency.
ROUTE 13: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections with other routes.
ROUTE 14: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve efficiency and connections with school bell times. The eastbound weekend trip departing Galleria at Tyler at 3:40 p.m. will depart three minutes later at 3:43 p.m.
ROUTE 15: Weekday trips in both directions have been adjusted to maintain on-time performance and improve efficiency and connections with school bell times.
ROUTE 16: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve connections with other routes and school bell times. The westbound weekend trips departing the Moreno Valley Mall at 1:32 p.m., 5:53 p.m. and 7:11 p.m. will depart at 1:34 p.m., 5:51 p.m. and 7:07 p.m., respectively. The westbound weekend trip departing the Moreno Valley Mall at 4:52 p.m. has been discontinued. The eastbound weekend trips departing UCR at Bannockburn at 10:26 a.m., 12:11 p.m., 4:51 p.m., 5:33 p.m. and 6:29 p.m. will depart at 10:28 a.m., 12:09 p.m., 4:46 p.m., 5:31 p.m. and 6:25 p.m., respectively.
ROUTE 19: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve connections with other routes and school bell times. The northbound weekend trips departing the Perris Station Transit Center at 12:15 p.m. and 4:39 p.m. will depart at 12:17 p.m. and 4:37 p.m., respectively. The northbound weekend trip departing the Perris Station Transit Center at 3:33 p.m. has been discontinued. The southbound weekend trips departing the Moreno Valley Mall at 11:07 a.m. and 5:33 p.m. will depart at 11:09 a.m. and 5:28 p.m., respectively.
ROUTE 20: The weekday schedule in both directions has been adjusted to improve connections with school bell times and maintain on-time performance.
ROUTE 21: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve connections with other routes.
ROUTE 22: Weekday trips in both directions have been adjusted to improve connections with school bell times and maintain on-time performance. The northbound weekend trips departing the Perris Station Transit Center at 10:45 a.m., 12:35 p.m. and 5:10 p.m. will depart at 10:40 a.m., 12:30 p.m. and 5:08 p.m., respectively. The southbound weekend trips departing University and Market at 6:55 a.m., 8:05 a.m., 11:00 a.m. and 3:10 p.m. will depart five minutes later at 7 a.m., 8:10 a.m., 11:05 a.m. and 3:15 p.m., respectively.
ROUTE 23: Weekday trips in both directions have been adjusted to maintain on-time performance and connections with school bell times.
ROUTE 24: A variety of weekday trips in both directions have undergone schedule changes to maintain on-time performance and improve connections.
ROUTE 27: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve efficiency and connections with school bell times.
ROUTE 28: A variety of westbound weekday trips have undergone schedule changes to maintain on-time performance and improve connections with other routes The eastbound weekend trip departing the Perris Station Transit Center at 2:15 p.m. will depart five minutes earlier at 2:10 p.m. The westbound weekend trips departing Florida and New Chicago at 12:47 p.m. and 3:50 p.m. will depart at 12:45 p.m. and 3:43 p.m., respectively.
ROUTE 29: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve connections with other routes.
ROUTE 30: The weekday schedule has been adjusted to maintain on-time performance. The weekend trips departing Perris Station Transit Center at 9:04 a.m. and 10:31 a.m. will depart at 9:10 a.m. and 10:37 a.m., respectively.
ROUTE 31: The portion of the route between Mt. San Jacinto College and the Hemet Valley Mall has been discontinued and has been served by the new Route 44. The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times and to maintain on-time performance. The northbound weekend trips departing Mt. San Jacinto College at 9:54 a.m. and 5:54 p.m. will depart at 10 a.m. and 5:59 p.m. The southbound weekend trip departing the Moreno Valley Mall at 4:24 p.m. will depart at 4:22 p.m.
ROUTE 32: This route, which currently serves Hemet and San Jacinto, has been discontinued, and replaced by GoMicro, the new on-demand microtransit service.
ROUTE 33: This route, which currently serves Hemet, has been discontinued and replaced by GoMicro, the new on- demand microtransit service.
ROUTE 41: Weekday trips in both directions has been adjusted to maintain on-time performance.
ROUTE 42: This route, which currently serves Hemet and San Jacinto, has been discontinued, and replaced by GoMicro, the new on-demand microtransit service.
ROUTE 44: This new circulator connects the Hemet Valley Mall with Mt. San Jacinto College with stops along State Street, San Jacinto Avenue, Oakland Avenue and Ramona Boulevard. The route will operate Monday-Friday between 4:55 a.m. and 10 p.m. and Saturday and Sunday between 5:35 a.m. and 8:45 p.m. with service frequency between 30 and 80 minutes.
ROUTE 49: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve connections with school bell times.
ROUTE 51: The weekday schedule in both directions has been adjusted to maintain on-time performance.
ROUTE 56: This new weekday route connects the Hunter Park Metrolink Station with UC Riverside, including stops around the southeast side of the campus and University Village. The route operates on weekdays from approximately 6 a.m. to 7 p.m., providing connections to routes 1, 13, 14, 16, 51 and CommuterLink Express 204.
ROUTE 61: Weekday schedule adjustments has been made to maintain on-time performance and connections with school bell times.
ROUTE 74: The section of this route between Mt. San Jacinto College and the Hemet Valley Mall has been discontinued and will instead be served by the new Route 44. The weekday schedule in both directions has been adjusted to maintain on-time performance. The eastbound weekend schedule has been adjusted to improve efficiency and connections with other routes. Westbound weekend trips departing the Hemet Valley Mall at 7:56 a.m. and 9:16 a.m. will depart at 8:02 a.m. and 9:10 a.m., respectively.
ROUTE 79: The section of this route between Mt. San Jacinto College and the Hemet Valley Mall has been discontinued and is now served instead by the new Route 44. The weekday schedule in both directions has been adjusted to maintain on-time performance.
ROUTE 200: The weekday schedule in both directions has been adjusted to maintain on-time performance and improve efficiency. The westbound weekend trip departing the San Bernardino Downtown Transit Center at 10:40 a.m. will depart five minutes later at 10:45 a.m.
ROUTE 204: The weekday schedule in both directions has been adjusted to maintain on-time performance.
RIDE GUIDE
SYSTEM MAP
| Filename |
|---|
 2023 January System Map vF1 |
BOARDING DIAGRAMS
Travel around Riverside County just got easier.
GoMobile is the Riverside Transit Agency official transit app and your partner for riding the bus. GoMobile is an all-in-one mobile app where you can buy passes, pay your fare on your phone, plan your trip, view estimated bus arrival times and get service alerts. Plus, you can log into a personalized web portal to manage your account.
The GoMobile app is available on the Apple App Store and Google Play Store.
GoMobile includes your new mobile ticketing app! Get RTA bus tickets and passes instantly on your phone. Download the new GoMobile app and follow the prompts to get 1-Ride, 1-Day, 7-Day and 30-Day passes. Plus, when you use the GoMobile app, you can get the March 2023 monthly pass for just $5 each!
After you download the app, create an account and you're good to go!
RTA traded its fareboxes for sleeker, modern ones that provide faster, smarter and better fare payment. We installed Genfare Fast Fare fareboxes on all fixed-route buses. They are similar to the old fareboxes and customers will continue to pay as they did in the past, using cash and paper passes. The only change is mobile ticketing will be done on the GoMobile app.
In addition to mobile ticketing, the new fareboxes are now accepting all kinds of payment types including contactless tap-enabled credit and debit cards, Apple Pay and Google Pay and cash and coin. Smartcards are expected to be introduced in spring 2023.
Token Transit will not be accepted after January 15, 2023
RTA bus passes are no longer available on Token Transit app and can only be purchased on the GoMobile app. U-Pass and Go-Pass mobile passes are also only accessible on the GoMobile app.
Yes, you can purchase passes on the Token Transit app until December 14. All Token Transit passes must be used or will expire on January 15, 2023 so only purchase what you need. Beginning January 16, Token Transit will not be accepted on Riverside Transit Agency buses.
GoMobile app is everything you need in one transit app. Whether you’re planning your trip, buying your fare or checking the next arrival of your bus, you can use the new GoMobile app for all your transit-riding needs.
Search for “RTA GoMobile” in the Apple App Store or Google Play Store.
GoMobile mobile ticketing is accepted on all local and CommuterLink fixed route buses. GoMobile is not accepted on Dial-A-Ride.
All 1-Ride, 1-Day, 7-Day, 30-Day, U-Pass and Go-Pass passes.
GoMobile accepts Visa, Mastercard and Discover.
Your account and payment information are linked to your phone number and email address. They are not linked to your physical phone. Any activated passes are linked to your physical phone. Logging in to your account with your phone number and email address on a new device with the same phone number will restore your payment information however activated passes will not appear. Contact RTA’s customer service at (951) 565-5002 for help transferring your passes.
Your account and passes can be transferred to a new phone number. For help transferring your account contact RTA’s customer service at (951) 565-5002.
After you have created an account in the GoMobile App, contact RTA Pass Sales Department at (951) 565-5160 and provide the appropriate identification to have them available on your account. Below are the types of identification accepted.
• Senior/Disabled/Medicare Passes: Provide documentation verifying that you are 60 years or older or are disabled. This is required only once every three years. RTA accepts your California driver’s license, California ID card, Medicare card, RTA-issued Senior ID, Disabled ID or ADA card.
• Veteran Pass: Provide a copy of a valid U.S. Department of Veterans Affairs issued ID card, RTA-issued Veterans ID card or a U.S. Uniformed Services ID card indicating retired status.
• Youth Pass: Provide documentation verifying you are age 18 or younger. A valid school-issued ID card which includes your name and school year, or an RTA issued Youth ID card, California driver’s license or California ID card are accepted.
You must show the original ID each time you use a reduced fare pass.
Documents may be faxed to (951) 565-5161, emailed to , or mailed to 1825 Third Street, Riverside, 92507 Attn: Pass Sales.
All 1-ride passes expire in 30 minutes from the time of activation or when activated on the bus.
Active passes will be displayed under “My Passes,” which immediately appears when the GoMobile app is opened.
Yes, you can view a log of your past actions by selecting “My Passes” then “Activity History.” There will be a new entry every time you use a pass.
You are responsible for keeping your phone charged while using your pass. Free USB charging ports are available on all RTA buses. Refunds will not be issued if your phone’s battery dies while your pass is active.
All personal and credit card information is securely stored using GoMobile’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
Yes, you can credit your account with cash or a check at RTA’s business office located at 1825 Third Street in Riverside.
If you have questions or experience any technical issues with the app, please contact RTA customer service at (951) 565-5002.
GoMicro is RTA’s on-demand service that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro provides an easy way to schedule and track trips in real-time. Book your trips in the app for an easy way to get around without having to transfer if you’re traveling within the zone. Trips can be booked in real-time so you can get to your destination quicker.
On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time is a maximum of 60 minutes from time of reservation to time of pickup from your requested location within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects stops within the microtransit zone.
Service is provided in vehicles that make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone. GoMicro uses minibuses to help you travel with ease. GoMicro vehicles are ADA-friendly and seat up to 12 passengers. Bike racks and free Wi-Fi are available on all of the vehicles.
GoMicro operates Monday through Friday, 6:30 a.m. - 6:30 p.m. and Saturday and Sunday, 7 a.m. -7 p.m. To help you book your trip, the GoMicro reservation center opens one hour before and after buses operate.
The GoMicro service zone covers portions of Hemet and San Jacinto. The map below displays bus stops as they will be on January 8, 2022. The map is intended to help you plan ahead before the service change.
DOWNLOAD THE GoMicro SERVICE ZONE PDF
Popular destinations include:
Route 44 will be a new circulator route serving Hemet and San Jacinto beginning January 8. Trips beginning and ending on Route 44 stops must use Route 44 and cannot be booked on GoMicro. View the Route 44 map schedule here.
DOWNLOAD THE ROUTE 44 MAP AND SCHEDULE
The GoMicro app is available on the Apple App Store and Google Play Store. Beginning December 18, you can book rides for up to seven days in advance. You can also check on your ride and receive trip updates. And when you book your trip on the app you can receive walking directions to your stop and can track in real-time the arrival of your bus.
DOWNLOAD STEP-BY-STEP INSTRUCTIONS
GoMicro rides can be booked by downloading the GoMicro app, through the GoMicro webpage or by calling (951) 633-2629. Customers needs to set up an account using their name, phone number and email address. Follow these easy steps:
Fares are the same as your local bus service as noted below.
*Promotional fares available through June 30, 2023.
On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested bus stop within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects bus stops within the microtransit zone. Trips can be scheduled through the GoMicro app, website or by phone when the ride is needed or up to seven days in advance.
Service is provided in a vehicle that will make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone.
GoMicro is an on-demand ridesharing app that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro is an easy way to schedule and track trips in real-time. Trips are booked on-demand in real-time so you can get to your destination quicker.
GoMicro can be booked by downloading the GoMicro app on the Google Play store or the Apple App store, through the GoMicro webpage or by calling (951) 633-2629. Customers need to set up an account using their name, phone number and email address.
Follow these easy steps:
Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.
You have the option to book for multiple days with the same pick-up and drop-off schedule.
All stops are identified in the GoMicro app and map on the webpage.
GoMicro operates Monday through Friday, 6:30 a.m. to 6:30.p.m. and Saturday and Sunday, 7 a.m. to 7 p.m. To help you book your trip, the GoMicro reservation center is open one hour before and after buses operate. GoMicro does not operate and the reservation center is closed on major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Wait times may vary, especially during peak hours.
When you book your trip, the app will specify a pick-up time. We recommend you arrive at the bus stop you selected at least five minutes prior to your pick-up time. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.
You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.
When you book a ride on GoMicro you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If for some reason you are not able to take the ride, we advise you to cancel as soon as possible.
You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride for your pick-up location or destination.
GoMicro vehicles have distinctive GoMicro logos, coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.
Customers may get picked up from any bus stop identified as a GoMicro stop in the defined zone.
GoMicro is an on-demand service and wait times are not expected to exceed 60 minutes. You may also book your trip up to seven days in advance.
No. This is an on-demand service which means you need to book your ride through the GoMicro app, GoMicro website or by calling the reservation center at (951) 633-2629.
Yes. The GoMicro app will allow you to track your ride in real time so you will know when your ride will be arriving. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app.
Call (951) 633-2629 to schedule your trip through the GoMicro reservation center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.
Fares are the same as your local bus service as noted below. Rides on GoMicro will be free through January 7. You can pay your fare on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change. Below are promotional fares available through June 30, 2023.
When you book your trip you will pick your fare type and pay on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change.
Yes. When you book your trip let us know if anyone will be riding with you. Each person riding will pay a fare.
Service animals are always welcome, as required by law. All other pets must be secured in an enclosed carrier to board GoMicro.
Every GoMicro bus has a bicycle rack capable of handling at least two bikes with standard bike tires (maximum of 26” or 700 cm). Bikes are accepted on a first-come, first-served basis. Be sure to let your reservationist know you will be taking a bike, if booking over the phone. There will be an option to bring your bike when you book through the app or website. It is important to let us know to ensure there is enough room for your bike.
At this time there are no fees for no shows or ride cancellations.
Call Lost & Found at (951) 565-5000.
