GoMicro is RTA’s on-demand service that will offer shared rides in the Hemet-San Jacinto microtransit zone. GoMicro will provide an easy way to schedule and track trips in real-time. Book your trips in the app for an easy way to get around without having to transfer if you’re traveling within the zone. Trips will be booked on-demand in real-time so you can get to your destination quicker.

On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time for the service will be a maximum of 60 minutes from time of reservation to time of pickup from your requested location within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects stops within the microtransit zone. 

Service will be provided in a vehicle that will make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone.

GoMicro will operate Monday through Friday, 6:30 a.m. - 6:30 p.m. and Saturday and Sunday, 7 a.m. -7 p.m. To help you book your trip, the GoMicro reservation center will open one hour before and after buses operate.

GoMicro will use minibuses to help you travel with ease. GoMicro vehicles are ADA-friendly and seat up to 12 passengers. Bike racks and free Wi-Fi will be available on all of the vehicles.


GoMicro Service Zone

The GoMicro service zone covers portions of Hemet and San Jacinto. The map below displays bus stops as they will be on January 8, 2022. The map is intended to help you plan ahead before the service change.

Popular destinations include:

  • Hemet Valley Mall
  • San Jacinto College
  • Soboba Casino Resort
  • Hemet Global Medical Center
  • Walmart Supercenter
  • Hemet High School
  • San Jacinto High School
  • And many, many more.

Route 44 will be a new circulator route serving Hemet and San Jacinto beginning January 8. Trips beginning and ending on Route 44 stops must use Route 44 and cannot be booked on GoMicro. View the Route 44 map schedule here. 

DOWNLOAD THE ROUTE 44 MAP AND SCHEDULE


Book Rides on the GoMicro App 

The GoMicro app will be available on the Apple App Store and Google Play Store beginning December 18. You will be able to book rides for the same day or up to seven days in advance. You can also check on your ride and receive trip updates. And when you book your trip on the app you can receive walking directions to your stop and can track in real-time the arrival of your bus.

App Store Logo x150     GooglePay x150


How GoMicro Will Work

GoMicro rides will be booked by downloading the GoMicro app, through the GoMicro webpage or by calling (951) 633-2629. Customers will need to set up an account using their name, phone number and email address. Follow these easy steps:

  1. Download the GoMicro app and create an account.
  2. Choose your pick-up and drop-off locations.
  3. Select the day and time you want to ride. You can book your trip up to seven days in advance.
  4. Let us know if anyone will be riding with you and if you will have a bicycle or be using a wheelchair.
  5. Fares are the same as your local bus service. Pick your fare type and pay on the bus with cash, your bus pass or mobile pass using the GoMobile app. Rides on our GoMicro service will be free through January 7, 2023.
  6. Now just meet the bus and we’ll quickly get you where you want to go!

GoMicro Fares

Fares will be the same as your local bus service as noted below.

  • General: $1.75
  • Age 18 and younger: 25 cents*
  • Age 60 and over: 25 cents*
  • Disabled persons: 25 cents*
  • Veterans: 25 cents*
  • College U-Pass and Go-Pass: Free

   *Promotional fares available through June 30, 2023.


GoMicro FAQs

  • What is an on-demand rideshare service?

    On-demand service means you can access service when you need it, instead of having to plan your trip around a bus route schedule. The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested bus stop within the service zone. GoMicro service is a flexible transit solution where riders can book a ride that connects bus stops within the microtransit zone. Trips can be scheduled through the GoMicro app, website or by phone when the ride is needed or up to seven days in advance.

    Service is provided in a vehicle that will make short trips within the service area. Riders don’t hail a GoMicro vehicle from the curb, like they would a bus. Trips must be scheduled in advance and are only available within the designated zone.

  • What is GoMicro?

    GoMicro is an on-demand ridesharing app that offers shared rides in the Hemet-San Jacinto microtransit zone. GoMicro is an easy way to schedule and track trips in real-time. Trips are booked on-demand in real-time so you can get to your destination quicker.

  • How do I book a GoMicro trip?

    GoMicro can be booked by downloading the GoMicro app on the Google Play store or the Apple App store, through the GoMicro webpage or by calling (951) 633-2629. Customers need to set up an account using their name, phone number and email address. 

    Follow these easy steps:

    • Download the GoMicro app and create an account.
    • Choose your pick-up and drop-off locations.
    • Select the day and time you want to ride. You can book your trip up to seven days in advance.
    • Let us know if anyone will be riding with you and if you will have a bicycle or be using a wheelchair.
    • Fares are the same as your local bus service. Pick your fare type and pay on the bus with cash, your bus pass or mobile pass using the GoMobile app. Rides on our GoMicro service will be free through January 7, 2023.
    • Now just meet the bus and we’ll quickly get you where you want to go!
  • How do I book in advance?

    Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.

    You have the option to book for multiple days with the same pick-up and drop-off schedule.

  • How can I find out where I can go using GoMicro?

    All stops are identified in the GoMicro app and map on the webpage.

  • What are the hours for the GoMicro service?

    GoMicro operates Monday through Friday, 6:30 a.m. to 6:30.p.m. and Saturday and Sunday, 7 a.m. to 7 p.m. To help you book your trip, the GoMicro reservation center is open one hour before and after buses operate. GoMicro does not operate and the reservation center is closed on major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

  • What is the expected wait time for my GoMicro pick-up?

    Wait times may vary, especially during peak hours.

  • How do I know when a driver will pick me up?

    When you book your trip, the app will specify a pick-up time. We recommend you arrive at the bus stop you selected at least five minutes prior to your pick-up time. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

  • How long will the driver wait for me?

    You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.

  • What if I cancel or do not show for my ride?

    When you book a ride on GoMicro you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If for some reason you are not able to take the ride, we advise you to cancel as soon as possible. 

  • Can I change my pick-up location or destination?

    You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride for your pick-up location or destination.

  • How will I recognize my GoMicro ride?

    GoMicro vehicles have distinctive GoMicro logos, coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.

  • Where can I get picked up by GoMicro?

    Customers may get picked up from any bus stop identified as a GoMicro stop in the defined zone.

  • When should I book my GoMicro trip? Can I book in advance?

    GoMicro is an on-demand service and wait times are not expected to exceed 60 minutes. You may also book your trip up to seven days in advance.

  • Can I hop on a GoMicro bus at any time?

    No. This is an on-demand service which means you need to book your ride through the GoMicro app, GoMicro website or by calling the reservation center at (951) 633-2629.

  • Can I track my GoMicro pick-up in real time?

    Yes. The GoMicro app will allow you to track your ride in real time so you will know when your ride will be arriving. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the GoMicro app.

  • What if I don’t have a smartphone?

    Call (951) 633-2629 to schedule your trip through the GoMicro reservation center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

  • How much will my ride cost?

    Fares are the same as your local bus service as noted below. Rides on GoMicro will be free through January 7. You can pay your fare on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change. Below are promotional fares available through June 30, 2023.

    • General: $1.75
    • Age 18 and younger: 25 cents
    • Age 60 and over: 25 cents
    • Disabled persons: 25 cents
    • Veterans: 25 cents
    • College U-Pass and Go-Pass: Free
  • How do I pay the GoMicro fare?

    When you book your trip you will pick your fare type and pay on the bus with cash, your paper bus pass or mobile pass using the GoMobile app. When paying with cash, you will need exact fare as drivers cannot provide change.

  • Can I share my GoMicro trip with my spouse or friends?

    Yes. When you book your trip let us know if anyone will be riding with you. Each person riding will pay a fare.

  • What if I am traveling with a service animal or pet?

    Service animals are always welcome, as required by law. All other pets must be secured in an enclosed carrier to board GoMicro.

  • Can I take my bike?

    Every GoMicro bus has a bicycle rack capable of handling at least two bikes with standard bike tires (maximum of 26” or 700 cm). Bikes are accepted on a first-come, first-served basis. Be sure to let your reservationist know you will be taking a bike, if booking over the phone. There will be an option to bring your bike when you book through the app or website. It is important to let us know to ensure there is enough room for your bike.

  • Are there any no show or cancellation fees?

    At this time there are no fees for no shows or ride cancellations.

  • What if I leave something on the bus?

    Call Lost & Found at (951) 565-5000.

  • What if I have comments, concerns, or questions about GoMicro?

    You can send any comments, concerns or questions within the app or web booking by navigating to the “Help” menu. Alternatively you can call customer service at (951) 565-5002 or email us at .

RTA will not operate bus service on major holidays including Thanksgiving, Christmas and New Year’s days.

Wednesday, November 23 | Day before Thanksgiving
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will close at 12 noon.
 
Thursday, November 24 | Thanksgiving Day
Buses will not operate. Customer Information Center and administrative offices will be closed.
 
Friday, November 25 | Day after Thanksgiving
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will be closed.
 
Friday, December 23
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will close at 12 noon.
 
Saturday, December 24 | Christmas Eve
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will be closed.
 
Sunday, December 25 | Christmas Day
Buses will not operate. Customer Information Center and administrative offices will be closed.
 
Monday, December 26 | Day after Christmas
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will be closed.
 
Saturday, December 31 | New Year’s Eve | Buses will operate regular service with free rides after 2:30 p.m. 
Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will be closed.
 
Sunday, January 1 | New Year’s Day
Buses will not operate. Customer Information Center and administrative offices will be closed.
 
Monday, January 2 | Day after New Year’s
Buses will operate regular service. Customer Information Center will be open 6 a.m. to 10 p.m. Administrative offices will be closed.

 

RTA is offering customers the chance to win a $100 Visa gift card for participating in an on-board survey from October 31 through November 10. The voluntary survey, which will be performed by surveyors on board the bus, is designed to help RTA identify how customers travel, what routes they use, what times they ride, and how the Agency can better meet customers’ changing travel needs. RTA will use the feedback to analyze existing ridership trends and identify parts of the system that are most in-need of improvement. RTA will also conduct phone and online surveys to reach non-riders and learn about how they travel. 

RTA traded its current fareboxes for sleeker, modern ones that provide faster, smarter and better fare payment. We installed Genfare Fast Fare fareboxes on all fixed-route buses. They are similar to the current fareboxes and, until fully deployed, you will continue paying as you do now, using cash, paper passes and Token Transit mobile ticketing.

Here’s why Genfare Fast Fare fareboxes are a big deal

The new fareboxes will link to a new mobile ticketing app called GoMobile where you can buy passes, pay your fare, plan your trip and check the next arrival time of your next bus. Plus you can log into a personalized web portal to buy paper passes and reloadable smartcards that can be used on the new fareboxes. We’ll let you know when the new GoMobile app is available for download.

When fully deployed, the fareboxes will accept all kinds of payment types, including paper passes, mobile app tickets, smartcards, tap-enabled credit and debit cards, and Apple Pay and Google Pay. Cash and coin will also be accepted.

Smartcards, payments using tap-enabled credit and debit cards, and Apple Pay and Google Pay are expected to be introduced in February 2023.

Token Transit will be phased out in January 2023

In January 2023, RTA will phase out the Token Transit app and replace it with the GoMobile app. That means you will no longer be able to purchase passes on Token Transit and all mobile payments will be made through the GoMobile app. U-Pass and Go-Pass mobile passes will also transition to the GoMobile app as well.

AFFECTED ROUTES: 1, 3, 9, 10, 11, 12, 13, 14, 15, 16, 19, 20, 22, 23, 24, 27, 28, 30, 31, 32, 33, 42, 49, 55, 61, 74, 79, 200, 205 and 206.

ROUTE 1: Weekday trips in both directions have undergone schedule changes to maintain on-time performance, connections with other routes and overall efficiency.

ROUTE 3: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times. 

ROUTE 9: Select weekday trips have been adjusted to improve connections with trains at the Perris Station Transit Center. 

ROUTE 10: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times.

ROUTE 11: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times.

ROUTE 12: Weekday trips in both directions have been adjusted with additional trips. Buses have began running as early as 5:05 a.m. and as late as 9:32 p.m. 

ROUTE 13: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times.

ROUTE 14: A variety of weekday trips in both directions have been adjusted with additional trips and to maintain on-time performance. Buses have begun running as early as 4:44 a.m. and as late as 7:30 p.m. 

ROUTE 15: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times.

ROUTE 16: The weekday schedule in both directions has been adjusted to improve efficiency and connections with other routes and school bell times. The westbound weekend trip departing the Moreno Valley Mall at 4:37 p.m. will instead depart at 4:47 p.m. to improve connections with other routes.

ROUTE 19: The weekday schedule in both directions has been adjusted to improve efficiency and connections with school bell times. Weekend schedules in both directions have been adjusted to improve efficiency. 

ROUTE 20: Weekday trips in both directions have been adjusted with additional trips. Buses have begun running as early as 4:10 a.m. and as late as 9:50 p.m.

ROUTE 22: Weekday and weekend schedule adjustments has been made to maintain on-time performance and improved connections with school bell times. Route 22 will no longer serve bus stop 1830 on University Avenue in downtown Riverside. 

ROUTE 23: The weekday schedule in both directions has been adjusted to improve connections with school bell times.

ROUTE 24: The weekday schedule in both directions has been adjusted to improve connections with school bell times.

ROUTE 27: Weekday and weekend schedule adjustments have been made to maintain on-time performance and improve connections with school bell times.

ROUTE 28: Weekday and weekend schedule adjustments have been made to maintain on-time performance and improve connections with school bell times.

ROUTE 30: The weekday schedule in both directions has been adjusted to improve connections with school bell times.

ROUTE 31: Weekday and weekend schedule adjustments have been made to maintain on-time performance and improve connections with school bell times.

ROUTE 32: A variety of weekday trips have been adjusted to improve connections with school bell times.

ROUTE 33: The weekday schedule in both directions has been adjusted to improve connections with school bell times. 

ROUTE 42: The weekday schedule has been adjusted to improve connections with school bell times.

ROUTE 49: A variety of weekday trips in both directions have been adjusted with additional trips and to maintain on-time performance. Buses have begun running as early as 4:45 a.m. and as late as 9:21 p.m.

Route 55: The 6:15 a.m., 8:20 a.m. and 3:15 p.m. trips departing Harveston Village Center have been discontinued. Two trips were added departing Harveston Village Center at 4 p.m. and 4:20 p.m. to meet demand. 

 ROUTE 61: The weekday schedule has been adjusted to maintain on-time performance, connections with school bell times and overall service efficiency. The northbound weekend trip departing the Promenade Mall at 6:51 a.m. will instead depart at 6:27 a.m. to improve connections at the Perris Station Transit Center. 

ROUTE 74: The weekday schedule has been adjusted to maximize overall service efficiency, on-time performance and connections with school bell times.  

ROUTE 79: The weekday schedule has been adjusted to maintain on-time performance, connections with school bell times and overall service efficiency. 

ROUTE 200: The weekday and weekend schedule has been adjusted to maintain on-time performance, connections with other routes and overall route efficiency. 

ROUTE 205/206: Routes 205 and 206 have been combined. Route 205 has been eliminated, and all its trips will fall under Route 206 schedule.


RIDE GUIDE

Filename Date
An Adobe Acrobat file 2022 September Ride Guide vFe 11-12-2022
An Adobe Acrobat file Smart Ride Guide vFe 11-12-2022

SYSTEM MAP

BOARDING DIAGRAMS

SERVICE CHANGE GUIDE

Filename Date
An Adobe Acrobat file 22-09 Service Change Guide vWeb 1 09-06-2022