Mobile Ticketing: Bus Pass On Your Phone

FACE MASK REQUIRED TO RIDE

Before you download or use the Token Transit app, please note that a face mask is required for the duration of your trip, including when you board and when you exit the bus. If you are unable to wear a mask during your trip for any reason, you will not be able to ride. This is for the safety of all customers and coach operators.

Riding RTA just got easier. Now you can buy RTA passes on your smartphone. The Token Transit app makes paying your fare a breeze! There’s no need to carry cash. No need to wait in line to buy a pass. And no need to search for your bus pass buried in your wallet. Simply board the bus, tap your phone and go!

Customers can purchase RTA 1-Ride, 1-Day, 7-Day and 30-Day passes from anywhere! Passes can be purchased for immediate use, or if you’re planning ahead, they can be stored on Token Transit app for future trips on all RTA fixed-route buses.

THREE SIMPLE STEPS TO PAYING WITH YOUR SMARTPHONE:

  1. Get the Token Transit app at TokenTransit.com/app.
  2. Buy your RTA bus pass.
  3. When you board the bus, make sure the app is open and the pass is visible, place the phone over the validator and wait for the beep.

Mobile Ticketing Frequently Asked Questions

Where can I get the Token Transit app?

Search for “Token Transit” in the App Store or Google Play, go to tokentransit.com/app or text TOKEN to 41411.

Which buses accept mobile ticketing?

Token Transit is accepted on all local, RapidLink and CommuterLink fixed route buses. Token Transit is not accepted on Dial-A-Ride.

Which RTA passes are available on Token Transit?

All 1-Ride, 1-Day, 7-Day and 30-Day passes are available on Token Transit.

What forms of payment does Token Transit accept?

Token Transit accepts credit, debit or prepaid debit cards, WageWorks card and Apple Pay on iOS devices.

What happens to my account if I lose my phone or get a new phone?

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.

What happens if I change my phone number?

Your account and active passes can be transferred to a new phone number. Contact Token Transit at https://support.tokentransit.com/hc/en-us/requests/new

How do I purchase Senior/Disabled/Medicare, Veteran or Youth reduced fare tickets and passes?

After you have created an account in the Token Transit App, email the appropriate identification to have them available on your phone. Along with the identification, you must provide the mobile number associated with the Token Transit account. Documents and the mobile phone number associated with your Token Transit account may be emailed to , or mailed to 1825 Third Street, Riverside, 92507 Attn: Pass Sales.

Below are the types of identification accepted.

• Senior/Disabled/Medicare Passes: You must provide documentation verifying that you are 60 years or older or are disabled. This is required only once every three years. RTA accepts your driver’s license, California ID card, Medicare card, RTA-issued Senior ID, Disabled ID or ADA card.

• Veteran Pass: You must provide a copy of a valid U.S. Department of Veterans Affairs issued ID card, RTA-issued Veterans ID card or a U.S. Uniformed Services ID card indicating retired status.

• Youth Pass: You must provide documentation verifying you are in grades 1 through 12. This is required only once for each school year. A valid school-issued ID card which includes your name and school year or an RTA issued Youth ID card are accepted. You must show the original ID each time you use this pass.

Which smartphones work with the app?

The ability to download the app and purchase fare media is available on the following devices: iPhones 6 and above, Samsung Galaxy S5+, LG Style 3+, Moto e4+ and Alcatel Raven.

Can I request a refund?

If you make a mistake when ordering and you have not activated the ticket or pass, contact the RTA Pass Sales Department at (951) 565-5160 to see if a refund is available.

When do I need an internet connection?

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time.

Once activated, how long do I have to use my single ride pass?

Single ride passes expire 15 minutes from the time of activation.

How do I know if my pass is active?

Active passes will be displayed under “Passes in use,” which immediately appears when the Token Transit app is opened.

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass.

Can I get a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Free USB charging ports are available on all RTA buses. Refunds will not be issued if your phone’s battery dies while your pass is active.

Is my credit card information secure?

All personal and credit card information is securely stored using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

I don’t have a credit or debit card. Can I use cash or a check to pay for and load passes onto the app?

Yes, you can credit your account with cash or a check at RTA’s business office located at 1825 Third Street in Riverside.

I need help with the app! Who can help me?

Should you experience any technical issues with the app, please contact Token Transit, https://support.tokentransit.com. RTA customer service representatives can assist with all other questions, just dial (951) 565-5002.

Will you be able to put your EBT/Food Stamps card as your debit card in Token Transit?

No, Token Transit does not accept EBT cards.

Will the Token Transit App audibly tell a visually impaired person when their pass expires?

If the phone is set to audible default, then all apps, including the Token Transit App, become audible.