EMAIL QUESTIONS & COMMENTS

The Riverside Transit Agency values your feedback and all information will be carefully reviewed. Using the form below, please provide as much detail as possible to help us follow up appropriately.

If you need language assistance, please contact the Customer Information Center at (951) 565-5002.

Customer Information Center (951) 565-5002

Hours of Operation: 6 a.m. to 10 p.m. weekdays, 8 a.m. to 10 p.m. weekends. Information about bus routes, schedules, fares, pass outlet locations, travel training and to make a comment, complaint or commendation.

Limited or Non-English Speaking? RTA offers translation of over 200 languages.

Deaf and Hard of Hearing TTY Bus Information: 1-800-800-7825
or California Relay: 1-800-735-2929


DIAL-A-RIDE SERVICE

  • Dial-A-Ride Service: 1-800-795-7887
  • Deaf and Hard of Hearing TTY Dial-A-Ride: 1-800-369-3610
  • Trip Cancellation (Toll free): (866) 543-4782
  • Cancel by E-mail:
  • After Hours ETA Hotline (Toll free): (866) 543-4782

TRAVEL TRAINING: (951) 565-5002

For people with disabilities and older adults who want to learn how to ride the bus. Read more about Travel Training.


LOST AND FOUND: (951) 565-5000

RTA’s Lost and Found is located at the RTA business office at 1825 Third Street, Riverside. We are open Monday – Friday between 8 a.m. – 5 p.m. Lost and Found items will be held for 5 business days.

If you have lost something, you may fill out the online Lost & Found Form and a representative will contact you. Please provide as much detail as possible including the route, date, time, and location that you lost the item. 


E-MAIL RIDER ALERTS

Sign up Here

RTA offers electronic e-mail rider alerts and news delivered directly to your computer or mobile device. This service allows you to get the latest information on route and schedule changes, meetings, special events, RTA news and more.


DEPARTMENT CONTACTS

Department Email Contact
Board of Directors Clerk of the Board
Chief Executive Officer Larry Rubio
Customer Information & Comments Customer Information Center
Dial-A-Ride & Contract Operations Stephanie Sirls
Finance Craig Fajnor
Government Relations Eric Ustation
Human Resources Laura Camacho
Information Technology Rick Kaczerowski
Maintenance Adam Chavez
Marketing & Travel Training Jim Kneepkens
Media Relations Brad Weaver
Operations Tom Franklin
Planning Kristin Warsinski
Service Planning & Scheduling Joe Forgiarini
Procurement & Contracts Vince Rouzaud

OTHER DIAL-A-RIDE SERVICES


OTHER FIXED ROUTE SERVICES

NOTE: RTA operators can only provide RTA information. Please call the appropriate services with questions regarding other transportation services. RTA cannot be responsible for changed phone numbers.