Downtown Riverside Stop Improvement Project

Downtown Riverside Stop Improvement Project

Getting around downtown Riverside just got easier, faster and just plain better.

On January 8, the Riverside Transit Agency changed the way it delivers service to downtown Riverside. The Downtown Riverside Stop Improvement Project is complete and several changes --- including the closing of the Riverside Downtown Terminal and the creation of several upgraded shelters in the downtown area --- took effect on Sunday, January 8, 2017. Details can be found in brochures now available on buses and includes a map of the downtown area, pinpoints the enhanced stops and provides details about affected routes.

The project represents the most significant change to public transit in downtown Riverside in decades. Although the existing transit center at the corner of University Avenue and Fairmont Street has served the community well for more than 30 years, it cannot support RTA’s expansion plans. That’s why RTA closed the terminal the night of January 7, 2017 in order to shift service to the new and upgraded bus stops throughout the downtown area.

RTA has finished installing and upgrading bus stops at more than 20 locations throughout downtown Riverside. Many of the improved bus stops include shelters, benches, trash receptacles and other amenities such as solar lighting and improved route and schedule information. RTA also created a new layover location on Vine Street near the Riverside-Downtown Metrolink Station.

Filename Size
An Adobe Acrobat file Downtown Stops and Walking Map 4.96 MB
An Adobe Acrobat file Downtown Riverside Stop Improvement Project Special Guide vWeb 01 3.36 MB

Important Dates:

• RTA planning staff and ambassadors at Riverside Downtown Terminal to discuss the changes and take comments: November 7-11, 2016, 4 a.m. to 11 p.m.
• Completion of downtown Riverside bus stop improvements: Mid-November 2016
• January 2017 Ride Guide available: December 11, 2016
• Riverside Downtown Terminal Closes: Evening of Saturday, January 7, 2017
• New downtown service starts: Sunday, January 8, 2017

  • Project Description/Overview Open or Close

    The Riverside Transit Agency is changing the way it delivers transit service in downtown Riverside. While the existing transit center located at the corner of University Avenue and Fairmont Street has served the community well for more than 30 years, this facility cannot accommodate the growth in transit service RTA has planned for the next decade and beyond.

    The Downtown Riverside Bus Stop Improvement Project, launched in 2016, will shift service away from the Riverside Downtown Terminal in favor of on-street boardings and transfers that keep pace with downtown traffic and travel patterns.

    Ten local RTA bus routes and five CommuterLink Express routes currently operate in downtown Riverside, as well as regional routes to and from San Bernardino (Omnitrans) and Palm Desert (SunLine). To accommodate the planned growth in these transit services, as well as accommodate new RapidLink service in 2017, RTA installed new bus stops and upgraded existing ones at more than 20 locations throughout downtown Riverside. Many of the new and improved bus stops include new bus shelters, benches and other amenities such as solar lighting and improved route and schedule information.

    The upgraded stops will conveniently serve passengers traveling to the many key destinations in downtown Riverside or transferring between bus services there. The project is aligned with the City of Riverside's vision for a sustainable downtown where people can live, work, and thrive in an urban area dedicated to culture, education, retail and commerce. The stops will serve the top destinations in the city, including the Riverside Convention Center, Riverside City College School for the Arts, Main Street Mall, Fox Theater, Riverside Metropolitan Museum and the Mission Inn Hotel, as well as the Riverside City Hall, Riverside County Administrative Center and the various courts.

    To avoid the need to park buses in downtown between trips, a new layover location on Vine Street opposite Riverside-Downtown Metrolink Station will be established. Long-term plans include improved facilities to stage buses as well as transport more passengers directly to and from Metrolink trains.

    This ambitious project commenced its design phase in May 2015. The project construction began in summer 2016 and will be completed by fall 2016 in order to facilitate the shift of transit services away from Riverside Downtown Transit Terminal in January 2017.

    This project is the most significant change to public transit in downtown Riverside in more than 30 years. RTA will be providing transit ambassadors in downtown Riverside throughout the transition process to help our customers and community adjust to the changes.

  • Conceptual Plans Open or Close
  • Project Schedule Open or Close

    After a year of planning and public input, the project kicked off in early 2015 and is expected to be complete in December 2016, with service service beginning in January 2017. Milestones include:

    • Project kick-off: April 2015
    • Public outreach: Fall 2015
    • Environmental documentation (CEQA): September-October 2015
    • Bus stop and shelter design: June-October 2015
    • Permitting: October-November 2015
    • Bidding: January-February 2016
    • Contract award: April 2016
    • Construction: May-November 2016
    • New service starts, leave Riverside downtown terminal: January 2017
  • FAQs Open or Close

    Frequently Asked Questions

    What is the purpose of the Downtown Riverside Stop Improvement Project?

    The Riverside Transit Agency is changing the way it delivers transit service in downtown Riverside. While the existing transit center located at the corner of University Avenue and Fairmont Street has served the community well for more than 30 years, this facility cannot accommodate the growth in transit service RTA has planned for the next decade and beyond. The Downtown Riverside Bus Stop Improvement Project, set for completion in January 2017, will shift service away from the Riverside Downtown Terminal in favor of on-street boardings and transfers that keep pace with downtown traffic and travel patterns.

    When will RTA no longer use the Riverside Downtown Terminal?

    The Riverside Downtown Terminal is expected to close on Sunday, January 8, 2017 in favor of on-street boardings and transfers. On January 8, 2017 the changes will go into effect.

    What amenities will the downtown bus stops have?

    RTA will install new bus stops and upgrade existing ones at 26 locations throughout downtown Riverside. Many of the new and improved bus stops will include new bus shelters, benches and other amenities such as solar lighting and improved route and schedule information. The upgraded stops will conveniently serve passengers traveling to the many key destinations in downtown Riverside or transferring between bus routes.

    Did RTA reach out to the community before deciding to make these changes?

    RTA conducted a variety of public outreach projects in the fall of 2015, which included community meetings at libraries and senior centers. RTA also reached out to the public for feedback on bus stop and shelter design in the summer and fall of 2015. Over 85 percent of the public and passengers chose the selected design.

    How did public feedback affect the project?

    Public comments were valuable to the project and helped RTA identify strategic locations for the downtown bus stops as well as the design of the stops and amenities. Additionally, public input further improved the design of the stops and related amenities.

    How many routes will be affected and when do the changes go in effect?

    Ten local RTA bus routes and five CommuterLink Express routes currently operate in downtown Riverside and will be affected. Also affected will be regional routes to and from San Bernardino County (Omnitrans) and Palm Desert (SunLine).

    Will bus stops close during construction?

    Yes, bus stops will be closed for roughly a week at a time as they are re-constructed.

    Will the project affect schedules and frequency?

    The project will change schedules to all routes serving downtown Riverside, in most cases resulting in improved frequency at bus stops.

    Where will I make my transfers?

    Instead of using the Riverside Downtown Terminal, customers can make their transfers at selected locations throughout downtown Riverside.

    Will RTA raise bus fares?

    RTA does not currently have plans to raise fares because of this project.

    How is RTA letting people know about these changes? How will I be informed?

    There are many ways to stay informed. Call us at (951) 565-5002 or visit RiversideTransit.com for the latest news, or follow us on Twitter, Facebook or Instagram. Customers can also sign up for i-Alerts to get project updates delivered to their phones, tablets or laptops. RTA will also provide information as necessary onboard buses. RTA ambassadors will be downtown to assist customers during the first week of service.

    What are the impacts to Dial-A-Ride?

    There are no impacts to Dial-A-Ride service. RTA will continue to provide Dial-A-Ride normal service for seniors and persons with disabilities.

    Who do I contact if I have questions or comments about the project?

    Please contact RTA’s Customer Information Center at (951) 565-5002.

  • News & Publications Open or Close
  • Citizen/Stakeholder Support Open or Close

    The Riverside Transit Agency is pleased to work with the following project partners:

    • Blindness Support Services
    • City of Riverside
    • Councilman Andy Melendrez - City of Riverside Ward 2
    • Councilman Mike Gardner - City of Riverside Ward 1
    • County of Riverside Economic Development Agency
    • County of Riverside Transportation & Land Management Agency
    • Greater Riverside Chambers of Commerce
    • Riverside Community College District
    • Riverside Convention Center
    • Riverside County Transportation Commission
    • Riverside Downtown Partnership
    • Riverside Transit Agency
    • Supervisor Kevin Jeffries - County of Riverside District 1
    • Supervisor John Tavaglione – County of Riverside District 2
    • University of California Riverside
    • Western Riverside Council of Governments
  • Construction Alerts Open or Close

    No construction alerts at this time.

     

    WORK LOCATION ESTIMATED WORK START ESTIMATED WORK DURATION ACTIVITY
           
  • Sign Up for Project iAlerts Open or Close

     

  • Contact Us/Comments Open or Close

    Downtown Riverside Stop Improvement Project Comments

    The Riverside Transit Agency values your feedback and all information will be carefully reviewed. Using the form below, please provide as much detail as possible to help us follow up appropriately.

    Contact Form

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Riverside Transit Agency

Riverside Offices
1825 Third Street
P.O. Box 59968
Riverside, CA 92517-1968
(951) 565-5000
Email Comments

Office Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday. Closed Saturdays, Sundays and Holidays.

Customer Information Center
(951) 565-5002
Hours of Operation: 6 a.m. to 10 p.m. weekdays, 8 a.m. 10 p.m. weekends.

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