What is Dial-A-Ride?

What is Dial-A-Ride

Download the Dial-A-Ride Service Guide

Dial-A-Ride is an origin-to-destination advanced reservation transportation service for seniors and persons with disabilities. Dial-A-Ride vehicles travel to areas within three-quarters of a mile of an RTA local fixed route. These areas are called the "Dial-A-Ride service area" and trips must begin and end in that service area. If your trip starts or ends outside the service area, you will need to find a safe place within the service area to be picked up and dropped off to be eligible for services.

Dial-A-Ride service is provided at times equivalent to local fixed-route bus service in that area. 

Please note that all RTA fixed route buses are accessible to persons with disabilities. All buses are equipped with wheelchair ramps or wheelchair lifts. Audible announcements of major bus stops are made on all buses. ADA Priority Dial-A-Ride service is not available to those individuals who are able to use fixed route bus service.

RTA has three types of Dial-A-Ride service:

ADA Priority Dial-A-Ride Service

RTA gives priority service to individuals who are certified under the Americans with Disabilities Act (ADA). Persons who are ADA certified are eligible for trips throughout the RTA service area that are within three-quarters of a mile of local fixed-route bus service and during the hours of bus service operation. Individuals who are ADA certified are eligible to bring a Personal Care Attendant (PCA) at no cost if your ADA card permits. A companion or child may come along only if space is available and will be required to pay a fare.

Before you can schedule a trip on ADA priority service you must first apply and be certified for the service.  Complete an application and have your physician or licensed professional complete a Healthcare Professional Verification Form. Click here for information on how to apply for ADA priority Dial-A-Ride service.

Senior/Disabled Dial-A-Ride Service

Seniors age 65 and above and persons with disabilities are eligible for local Dial-A-Ride service within a single city and within three-quarters of a mile of local fixed-route bus service and during the hours of bus service operation. Transportation is provided only within the city in which your trip begins. Companions may come along if space permits and if they are a senior or a person with a disability. Companions will be required to pay a fare. Children are not eligible to ride along on the Senior/Disabled Dial-A-Ride service.

To schedule a ride on on local Senior/Disabled Dial-A-Ride service, simply call 1-800-795-7887 and book your trip. No application is required. On your first trip only, you will be required to present proof of disability or age eligibility at the pick-up location.

Dial-A-Ride Plus

In an effort to provide greater access to lifeline services for those who have no other transportation options, Riverside Transit Agency introduced a new pilot program, Dial-A-Ride Plus Lifeline Service, on July 1, 2015. The program restricts eligible trips to lifeline services such as dialysis and chemotherapy services, doctor’s appointments and trips to the grocery store and senior centers for daily hot meals to ensure everyone has access to food. The program provides trips within an additional two-mile radius (for a total of 2¾ miles) of the fixed route boundary. Passenger fares will be identical to those charged for traditional DAR service.

Eligible participants must be 65 or older or must have a disability that creates a need for specialized transportation. Service will be provided using wheelchair accessible taxis, currently being utilized under the Agency’s taxi overflow services contract. These trips will be coordinated using the existing DAR trip process. To check your eligibility or to schedule a ride, call 1-800-795-7887.

Other Dial-A-Ride Services

Please call RTA at (800) 795-7887 to find out if your pick-up and drop-off locations are in the Dial-A-Ride service area. Please note that your city may be served by another transit provider. Banning, Beaumont, Corona and Riverside operate their own Dial-A-Ride service.

  • Banning Dial-A-Ride: (951) 922-3252
  • Beaumont Dial-A-Ride: (951) 769-8532
  • Corona Dial-A-Ride: (951) 734-7220
  • Riverside Special Transportation: (951) 687-8080

FARES

The base fare for Dial-A-Ride service is $3.00 per passenger, per boarding. The maximum fare is $9.00 per one-way trip and will be based on the number of city zones you travel. Depending on where your trip begins and ends, you may be required to transfer. Exact fare for the entire trip is required and must be paid upon boarding your first bus. Drivers cannot give change. When you schedule your trip the operator will tell you the fare required for that trip.

Only ADA-certified passengers may bring personal care attendants. If eligible, your attendant may accompany you at no charge and an additional companion may ride for $3.00 per fare zone if space is available. If your child is serving as your personal care attendant, he/she may ride if space is available. Children under 47" tall ride for 50 cents per fare zone.

Buddy Fare

The Buddy Fare is a great way to save money on Dial-A-Ride. With this special program, two to 10 eligible customers can share the fare for each fare zone. The entire group must be picked up within a half-mile radius of each other and travel to the same destination.

Riverside Transit Agency

Riverside Offices
1825 Third Street
P.O. Box 59968
Riverside, CA 92517-1968
(951) 565-5000
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Office Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday. Closed Saturdays, Sundays and Holidays.

Customer Information Center
(951) 565-5002
Hours of Operation: 6 a.m. to 10 p.m. weekdays, 8 a.m. 10 p.m. weekends.

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