|
 |
|
|
RTA’s Dial-A-Ride (DAR) is a curb-to-curb, advanced reservation transportation service operating in parts of Western Riverside County.
Service boundaries are any location within 3/4 mile of a regular RTA fi xed bus route. If your home or destination is beyond that, you may not qualify for service. However, if you are able to get to a location within the DAR service area, then transportation will be provided if your destination is also within the service area. Persons living outside the service area may still become ADA certified, but DAR service will not be available from your home. The service area is divided into zones which generally follow a city’s boundary. If your beginning and ending points are within a single zone, you will ride only one vehicle without any transfers. To travel between zones, you must be ADA certifi ed, transfer to vehicles at designated zone transfer points, and pay a separate fare each time you board.
We strongly encourage you to verify that your home is within the DAR service area before applying. If you have any questions about ADA certifi cation, whether you live within the DAR service area or about DAR policies, please call (800) 795-7887.
Senior/Disabled
Dial-A-Ride
is for
seniors
age
60 and
above
and
for
anyone
carrying
an RTA
Disabled
ID card
or an
ADA
card.
This
service
operates
in Calimesa,
Hemet,
San
Jacinto,
Homeland,
Romoland,
Jurupa,
Lake
Elsinore,
Moreno
Valley,
Murrieta,
Norco,
Perris,
Sun
City
and
Temecula,
and
also
travels
between
these
cities.
The
Buddy Fare
is a great
way to save
money on Dial-A-Ride.
With the Buddy
Fare, two
to 10 people
in the same
group can
ride for only
$2.50 each
way for the
entire group
as long as
everyone can
be picked
up within
a half-mile
radius of
each other
and all are
traveling
to the same
destination.
And yes, a
husband and
wife qualify
as a Buddy
Fare group.
The
Buddy Fare
is part
of Dial-A-Ride
(DAR), a
curb-to-curb,
reservation-based
transportation
service
for Seniors
and Persons
with Disabilities
only. DAR
gives priority
service
to individuals
who are
certified
under the
Americans
with Disabilities
Act (ADA).
More Information »
Priority
service
is given
to persons
certified
under
the
Americans
with
Disabilities
Act
(ADA).
RTA
provides
ADA
service
to
persons
who,
due
to
a
disability,
are
unable
to
use
the
fixed-route
bus
service.
Please
call
(800)
800-7821
or
TTY
(800)
800-7825
to
request
an
information
brochure
with
instructions
to
apply
for
ADA
priority
service.
The
information
is
also
available
online
here.
Once
you
are
certified,
you
will
receive
an ADA
card.
This
will
allow
you
to use
RTA’s
DAR
services
and
receive
priority
scheduling.
You
will
also
be eligible
to travel
between
cities.
After
hours
service
is available
in Riverside
and
Corona.
Reservation
Line
(800)
795-7887
TTY
Reservation
Line
(800)
369-3610
Cancellations
(866)
543-4782
Cancel
by e-mail
cancel@RiversideTransit.com
Fixed
Route
Info.
Line
(800)
800-7821
TTY
(hearing
impaired)
(800)
800-7825
After
Hours
(866)
543-4782
Riverside
Special
Transportation
(951)
687-8080
Corona
DAR
(951)
734-7220
Monday-Friday
7 a.m.
— 6
p.m.
Saturday-Sunday
8 a.m.
— 5
p.m.
|
|
You
can
schedule
your
trip
one
to
seven
days
in
advance.
Service
is
based
on
a
first-come,
first-served
basis.
When
you
schedule
your
trip
make
sure
you
have
the
following:
1)
Your
pick-up
address
and
request
time
2)
Your
appointment
time
3)
Your
destination
address
4)
The
time
you
wish
to
return
Then,
call
our
reservation
line
at:
(800)
795-7887
or
TTY
(800)
396-3610.
If
a
trip
needs
to
be
cancelled,
you
are
strongly
urged
to
cancel
it
as
soon
as
possible.
To
do
so,
call
(951)
943-0319
or
(866)
543-4782
or
TTY
(800)
369-3610
or
you
can
e-mail
us
at cancel@RiversideTransit.com.
If
you
cancel
a
trip
after
6
p.m.
the
day
prior
to
the
scheduled
ride
time,
you
will
be
given
penalty
points
that
can
result
in
suspension
of
service.
If
you
have
more
than
three
unexcused
“no-shows”
within
a
30-day
period,
you
will
be
suspended
for
15
days.
Call
(800)
795-7887
as
soon
as
possible.
We
will
make
every
attempt
to
reschedule
you
on
the
first
available
vehicle.
In
the
interest
of
public
safety,
all
Dial-A-Ride
vehicles
will
be
equipped
with
child
safety
restraint
seats
that
meet
state
standards
required
for
children
under
six
years
of
age
or
weighing
less
than
60
pounds.
All
Dial-A-Ride
passengers
traveling
with
a
child
in
need
of
a
safety
restraint
seat
are
required
to
notify
RTA
when
making
their
reservation.
Upon
boarding
the
vehicle,
please
be
prepared
to
show
your
appropriate
identification
card
to
the
driver.
Calimesa
Travels
3/4 of a mile beyond the Route
36 fixed route within the city
of Calimesa.
Hemet/San
Jacinto
Travels
to
and
from
locations
within
Hemet,
San
Jacinto,
Homeland
and
Romoland.
Homeland/Romoland
Travels
3/4 of a mile beyond the Route
27 fixed route within Homeland,
Romoland, Hemet, San Jacinto and
Perris.
Lake
Elsinore
Travels
to
and
from
locations
within
Lake
Elsinore
including
Tuscany
Hills,
Lakeland
Village
and
parts
of
Wildomar.
Jurupa
Travels
to and from locations within Jurupa,
Pedley, Glen Avon, Mira Loma,
and Rubidoux.
Moreno
Valley
Travels
to
and
from
locations
within
Moreno
Valley.
Murrieta/Temecula
Travels
to and from locations within the
cities of
Murrieta
and
Temecula
and
parts
of
Winchester.
Norco
Travels
to and from locations within the
city of Norco.
Perris
Travels
to and from locations within the
city of Perris and parts of Mead
Valley.
Sun
City
Travels
to
and
from
locations
within
Sun
City,
Quail
Valley,
Canyon
Lake
and
Menifee.
There
is
no
Dial-A-Ride
service
on
Thanksgiving
Day
and
Christmas
Day.
Sunday
service
will
be
provided
on
New
Year’s
Day,
Memorial
Day,
the
4th
of
July
and
Labor
Day.
Senior/Disabled
$2.50
Children*
50¢
(*Child
is
defined
as
any
person
46”
tall
or
less.)
|
Can
I change my destination once I
board the bus?
No,
once
your
trip
is
scheduled
and
you
board
the
vehicle,
you
may
not
change
your
destination.
All
trips
must
be
scheduled
in
advance.
How
early should I be ready for the
bus?
Passengers
will
be
given
a
30-minute
window
for
when
their
bus
will
arrive.
Since
the
bus
may
arrive
any
time
during
that
window,
all
passengers
must
be
prepared
to
depart
at
the
beginning
of
their
allotted
30-minute
period.
Can
the bus driver give me change
if I don’t have the proper fare?
No,
you
must
have
the
proper
fare.
Our
drivers
cannot
make
change.
Can
I bring my child with me?
Yes,
but
all
children
must
be
accompanied
by
an
adult
the
entire
trip.
Can
I bring my pet?
Service
or
guide
animals
necessary
for
travel
by
passengers
with
disabilities
are
allowed
on
all
RTA
vehicles.
Small
pets
are
allowed
if
they
are
secured
in
a
carrier
that
can
be
safely
placed
on
a
passenger’s
lap.
Can
I carry packages onto the bus?
Yes,
but
to
ensure
the
safety
of
our
passengers,
we
ask
that
you
limit
the
number
of
carry-on
items
to
two.
Once
onboard
you
must
be
able
to
keep
the
packages
secure.
If
you
have
a
cart
or
stroller,
it
must
be
folded
prior
to
boarding.
Can
my personal care attendant come
along?
Yes,
but
be
sure
to
let
the
DAR
reservation
specialist
know
that
an
attendant
will
be
traveling
with
you.
If
your
ADA
card
indicates
that
you
require
the
assistance
of
an
attendant,
the
attendant
can
ride
for
free.
Can
my companion come along?
Only
if
space
permits
and
your
companion
is
a
senior
or
a
person
with
a
disability.
Companions
will
be
required
to
pay
a
fare.
Can
I eat on the bus?
You
may
not
smoke,
eat
or
drink
beverages
other
than
water
on
the
bus.
I’m
not sure if my pickup or destination
is in the DAR service area. How
can I find out if it is?
Our
reservation
specialists
can
help
you
with
any
questions
you
have
about
routes
and
scheduling
your
trip.
Simply
call
(800)
795-7887.
|
In
an
effort
to
improve
the
availability
of
appointment
time
slots
and
make
Dial-A-Ride
service
more
efficient
for
passengers,
RTA
has
a
policy
that
is
designed
to
limit
the
number
of
late
cancellations
and
“no-shows.”
Any
Dial-A-Ride
passenger
who
is
a
“no-show”
or
cancels
their
trip
after
6
p.m.
the
day
before
their
scheduled
pick-up
will
be
given
penalty
points.
If
a
passenger
accumulates
a
specific
number
of
points
over
a
period
of
time,
their
service
will
be
temporarily
suspended.
The
number
of
points
given
for
late
cancellations
and
“no-shows,”
and
the
suspension
periods
and
point
accumulations
are
listed
below.
Please
note
that
in
the
event
of
a
“no-show,”
the
return
ride
or
any
additional
rides
scheduled
for
that
same
day
will
NOT
be
automatically
cancelled
and
will
not
result
in
additional
points
on
your
record.
It
is
the
customer’s
responsibility
to
cancel
a
scheduled
trip.
PENALTY
ASSESSMENT
•
Any
person
cancelling
a
ride
after
6
p.m.
the
day
prior
to
the
scheduled
pick-up
time
will
be
assessed
one
(1)
point.
•
Any
person
cancelling
a
ride
within
four
hours
to
30
minutes
prior
to
the
beginning
of
the
pick-up
window
(the
window
is
15
minutes
before
and
15
minutes
after
scheduled
pick-up
time)
shall
be
assessed
two
(2)
points.
•
Any
person
cancelling
a
trip
within
30
minutes
prior
to
the
beginning
of
the
pick-up
window
or
not
showing
up
at
all
will
be
assessed
three
(3)
points.
RIGHT
TO
APPEAL
Persons
receiving
suspensions
due
to
the
new
policy
will
have
the
right
to
appeal.
During
the
appeal
process,
individuals
will
be
allowed
to
ride
the
bus.
To
file
an
appeal,
a
customer
or
his/her
representative
must
send
a
written
explanation
of
why
the
customer
should
not
be
suspended
along
with
supporting
facts
and
statements.
Appeals
should
be
sent
to
the
Riverside
Transit
Agency:
1825
Third
Street,
Riverside,
CA
92517,
Attention
RTA
Contract
Operations
Manager.
Based
on
its
review
of
the
submitted
material,
an
RTA
review
committee
will
issue
a
written
determination,
which
will
be
sent
to
the
customer
and
his/her
representative
within
30
days,
if
applicable,
from
receipt
of
the
appeal.
The
ruling
shall
be
deemed
final.
RTA
may
waive
points
if
it
deems
that
the
late
cancellation
or
“no-show”
was
out
of
the
customer’s
control.
| Accumulated
Points |
Within
a Period of |
Suspension
Period |
| 9 |
30
days |
15
days |
| 14 |
60
days |
15
days |
| 19 |
120
days |
30
days |
| 24 |
180
days |
60
days |
|
| |
|
|
